Refund Policy

Last updated: April 22, 2025

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At Grounded Coffee Co., we’re all about good vibes and even better coffee. We put a lot of love into every roast and want you to be 100% happy with your experience. We are a small business and your happiness means the world to us. That said, because coffee is a perishable product, we aren’t able to accept returns on coffee products—but we’re always here to make it right if something’s off.

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No Returns on Coffee

All coffee purchases are final.
We cannot accept returns or exchanges on any opened or unopened coffee due to food safety regulations.

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Something wrong with your order?

If your order arrives damaged, incorrect, or if there’s a quality issue, please reach out to us within 7 days of delivery by email with:

• Your order number

• A brief description of the issue

• A photo if applicable

We’ll review your message and do our best to offer a replacement or store credit when appropriate.

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Non-Coffee Products

For merchandise (like mugs, apparel, etc.):

• Returns/exchanges may be accepted within 14 days of delivery if the item is unused and in original condition.

• Buyer is responsible for return shipping unless the item was defective or incorrect.

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Refund Timeline

If a refund is approved, please allow 5–10 business days for it to appear back on your original payment method.

We’re a small business built on connection and community, and we truly appreciate your support and understanding. If you ever have a question or need help with your order, don’t hesitate to reach out.

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